



|
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If
you encounter a
problem
Please read through
the Frequently Asked Questions
carefully below. These cover almost all commonly
encountered issues.
|
If your issue or question is
not covered in this list, please contact the
appropriate support email address, making sure to include the
following information:
• Your
name
• Your location
• The version
of Phoenix you are using as shown on the Windows Title-bar when
you run the software
• A brief
description of the issue and where you encountered it - if possible
attach a screenshot of the error
• Where and
when you purchased the product
United States / Canada:
www.horizonhobby.com/support
Worldwide:
support@phoenix-sim.com
| |
If
you have a general enquiry
If you have
a general enquiry which is not covered
in the list of questions below, and is not a technical
support issue, please send an email to our general
enquiries address: |
General
Enquiries : info@phoenix-sim.com
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Frequently
Asked Questions
If you have a question or
encounter an issue while using Phoenix, please read through
the list below before contacting our techical support staff
using the addresses above: |
| Where
can I purchase Phoenix? |
| What
do I need to successfully use Phoenix? |
| I
have lost or damaged my Phoenix installation CD or DVD - how
do I get a replacement? |
| How
do I perform a complete, clean uninstallation of Phoenix from
my computer? |
| Where
can I find the Phoenix manual? |
| |
| The
following message appears when installing from my Phoenix
CD or DVD: |
| |
"Error 1721: There
is a problem with this Windows Installer Package. A program
required for this installation..."
|
| |
| The
following message appears when I start Phoenix: |
| |
"There was a problem
creating the sound system..."
|
"Error initialising
graphics hardware..."
|
"Please connect
your PhoenixRC Interface"
|
"Please reconnect
or switch on your transmitter"
|
| |
| I
am using Phoenix on my Intel-based Macintosh computer, and
encounter graphical issues or errors on start-up |
| |
| When
I fly models, the background movement is not smooth, and/or
there is noticable lag in control response |
| My
simulated models do not react to my controls correctly during
flight |
| My
throttle control is either fully off or fully
on when I move the throttle stick on my radio |
| When
I fly a helicopter model, the model will not take off, even
at full throttle |
| |
| How
do I install new models and flying sites that I see on the
News page but are not in my simulator? |
| I
have downloaded new program updates, models or flying sites,
but they do not appear in the program after installation |
| I
have a model that I would like to see in Phoenix - how do
I request it? |
| |
| When
I try to fly online, I see the message "Master Server
not found" |
| When
attempting to join an online session, I cannot connect to
the session or see all pilots in the session |
| |
| Where
can I purchase Phoenix? |
Phoenix is available from a huge number
of model stores around the world, as well as from numerous
online retailers, and also directly from our online ordering
centre.
To find the nearest stockist to your location,
please navigate to our Purchase
page where you can find a full list of Phoenix distributors,
as well as access our online ordering centre.
|
| What
do I need to successfully use Phoenix? |
To successfully use Phoenix, you will need
the following:
• IBM-compatible
PC computer
with 1.0 Ghz Pentium 3/4 or AMD Athlon/64 compatible processor
•
Microsoft Windows XP, Windows
Vista
or Windows
7
operating system
•
256MB system memory (RAM)
•
1.5 GB free, uncompressed hard-disk space*
•
ATI Radeon 9800/NVidia Geforce Ti4200 with at least 128MB
memory
•
Microsoft DirectX 9.0c or higher
•
DVD-ROM Drive for installation
•
1 free USB 1.1/2.0 port
•
100% DirectX 9 compatible sound card
(optional)
Or
alternatively:
• An
Intel-based Apple Macintosh computer running Microsoft Windows
XP, Vista or 7 under one of the following systems:
• Bootcamp
(recommended)
• VMWare
Fusion (latest version)
• Parallels
(latest version)
More
information on using Bootcamp can be
found here
on the Apple website.
Phoenix does not run on older non-Intel
Macintosh computers, or the Apple OSX operating system.
Phoenix
is supplied with its own USB interface which must be connected
to the training port of a compatible radio/transmitter in
order to successfully control the simulated models. Some
makes/models of radio may require an extra adaptor. A full
list of compatible radios can be found below:
•
All JR MC/MX (no adaptor
required) - ** MC-series
requires "DSC Interface" Accessory **
• Spektrum DX6 / DX6i / DX7 / DSX9
(no adaptor required) -
** NOT new DX7 Special Edition "SE" version
**
• Spektrum DX5e older-style with SIDE training
port ("DX5e adaptor" required)
• Spektrum DX5e new-style with REAR training
port (no adaptor required)
• All Futaba ("Futaba/Hitec
round" or "Futaba square" adaptor required)
• Futaba FX-18 with 2.5mm stereo
training port ("Futaba FX-18" adaptor required)
• Hitec Aurora (no adaptor required)
• All Hitec except "Aurora"
("Futaba/Hitec adaptor" required -
"Aurora" requires no
adaptor)
• All Multiplex ("Multiplex"
adaptor required)
• All Sanwa RD and RDS
series ("Sanwa adaptor" required)
•
E-sky ETB41 2.4 ghz (no adaptor required)
•
Other E-sky ("Mini-DIN adaptor" required)
• Co-Pilot ("Mini-DIN adaptor"
required)
• Blade CX, CX-2, CX-3, CP, CP+, CP Pro,
CP Pro 2 and Blade SR (no adaptor required)
•
Parkzone Transmitters with training jack ("DX5e
adaptor" required)
• Art-tech 100B (no adaptor required)
• Art-tech 100C ("Art-tech
100C adaptor" required)
• Walkera 2401, 2601 (Using "MINI-DIN
adaptor" supplied with transmitter)
•
Walkera 2402, 2602 ("Walkera
2801 adaptor" required)
• Walkera 2801 ("Walkera 2801
adaptor" required)
Please
note that the following transmitters are not supported:
•
USB
controller devices and joysticks
•
Spektrum
DX7 "SE" version (This radio has no training
output for R/C simulators)
•
Hobbyzone
transmitters and any transmitter included with ParkZone
or E-Flite Ultra Micro products
•
All
Walkera except 2401, 2601, 2402, 2602 and 2801
(see above)
•
Any
other transmitter without a compatible training port
|
| I
have lost or damaged my Phoenix installation CD or DVD - how
do I get a replacement? |
If you have lost or damaged your Phoenix
installation CD or DVD, you can purchase the latest version
of the Phoenix software on DVD for a small charge from the
accessories section of our safe, secure
and fast online ordering centre:
http://www.ekmpowershop4.com/ekmps/shops/phoenixrc/replacement-dvd-version-25-8-p.asp
|
| How
do I perform a complete, clean uninstallation of Phoenix from
my computer? |
If you wish to completely uninstall Phoenix
from your computer, including your personalised settings,
variants, and colour schemes, please follow the steps below:
•
Uninstall Phoenix using Add/Remove
Programs from the Windows Control Panel
•
Open the your "C:/Program
Files" folder and delete the "PhoenixRC"
folder inside (if this folder exists)
•
Open your "My Documents"
folder ("Documents" under Windows
Vista/7) and delete the "PhoenixRC"
folder inside (if this folder exists)
If you encounter an error uninstalling
Phoenix from your computer, you may wish to use the Microsoft
Cleanup Utility:
http://support.microsoft.com/kb/290301
You should then follow the instructions
above to delete any folders remaining on your computer.
|
| Where
can I find the Phoenix user manual? |
Phoenix includes a full electronic user-manual
in 8 languages in easy-to-navigate .html format.
To access the user manual from within Phoenix,
click the help menu from the main menu
bar, then click user manual. The user manual
will open in the language you selected when you first started
Phoenix.
You can also access the user manual from
your Windows Start Menu. Open the Start
Menu > Programs > PhoenixRC > user manual folder,
then select the appropriate language to open the manual.
There are also green "?"
help buttons located on the top-right of many menus in Phoenix.
Clicking these will open the user manual at the correct
page for the menu.
|
| "Error
1721: There is a problem with this Windows Installer Package.
A program required for this installation..." |
This rare issue occurs when the included
Microsoft DirectX installer cannot run on your computer
during installation. This does not affect the installation
of Phoenix, but you may need to manually install/update
DirectX after installation by doing the following:
•
Open your Phoenix installation folder
- usually "C: / Program Files / PhoenixRC"
•
Open the "SetupFiles
/ Redist" folder inside
•
Locate the "DXSETUP.EXE"
application inside this folder and run by double-clicking
it
•
Follow the onscreen instructions to install
the update
|
| The
following message appears when I start Phoenix: "There
was a problem creating the sound system..." |
This message usually means that you either
do not have the latest drivers installed for your motherboard
and/or sound card, or you do not have the latest version
of DirectX 9 components that Phoenix requires installed
on your system.
Even if you have a later version of DirectX
installed on your system, your DirectX 9 components may
not be current, and so you should install the following
update from the Microsoft Website: Update
DirectX components.
If this does not resolve the problem, you
should navigate to your computer manufacturer's website
and make sure all of your motherboard and/or sound-card
drivers are up-to-date. If you have a seperate sound-card
then please navigate to the sound-card manufacturer's website
and update your sound-card drivers from here.
|
| The
following message appears when I start Phoenix: "Error
initialising graphics hardware..." |
This message usually means that you either
do not have the latest drivers installed for your computer's
graphics card, or you do not have the latest version of
DirectX 9 components that Phoenix requires installed on
your system.
Even if you have a later version of DirectX
installed on your system, your DirectX 9 components may
not be current, and so you should install the following
update from the Microsoft Website: Update
DirectX components.
If this does not resolve the problem, you
may need to update your graphics card drivers to the latest
available version.
To do this, you will first need to know
the make and model of your graphics card. Please follow
the instructions below:
Windows XP
• Right-click
an empty area of your Windows Desktop, and choose Properties
from the menu that appears
• Select
the right-most tab from the top of the dialog box that
appears, marked Settings
• The
make and model of your graphics card is displayed in the
box below the monitor graphic, under the text marked "Display"
Windows Vista
• Right-click
an empty area of your Windows Desktop and choose Personalise
from the menu that appears
• Click
Display Settings from the dialog that appears
• Click
Advanced from the dialog that appears
• The
make and model of graphics card are displayed under the
text "Adaptor Type" at the top of the menu
Windows 7
• Right-click
an empty area of your Windows Desktop and choose Screen
Resolution from the menu that appears
• Click
the Advanced Settings link in the middle-right of the
dialog that appears
• The
make and model of graphics card are displayed under the
text "Adaptor Type" at the top of the menu
Make a note of the graphics-card make and
model, then navigate to one of the following manufacturer's
websites and download the appropriate drivers for your make
and model of graphics card or chipset:
•
NVIDIA-based graphics cards
(e.g. "Geforce" series): www.nvidia.com
•
ATI-based graphics cards
(e.g. "Radeon" series): www.ati.com
•
INTEL-based graphics cards
and chipsets: www.intel.com
|
| The
following message appears when I start Phoenix: "Please
connect your PhoenixRC interface" |
This message appears when you do not have
your Phoenix USB interface connected to your computer's
USB interface, or your computer is not detecting the USB
interface is connected.
If you have your USB interface connected
and are still seeing this message, disconnect and reconnect
it from your computer's USB port, and then start the software
again.
If you are using an Intel-based Macintosh
computer and are running Phoenix under VMWare Fusion or
Parallels, please note that you may need to enable
the Phoenix USB device under VMWare Fusion/Parallels
setup for it to be detected by Windows and Phoenix.
If you have done the above and still encounter
this issue, please contact our technical support email using
the appropriate address above.
|
| The
following message appears when I start Phoenix: "Please
reconnect or switch on your transmitter" |
This message appears when Phoenix cannot
detect a compatible transmitter connected to your USB interface.
If you see this message then you should follow the steps
below:
•
Install and fully charge your radio's batteries
Your radio must have its batteries installed,
and we recommend fully charging them the first time. Most
modern transmitters will use a lot less battery power
when used with a flight simulator such as Phoenix, but
you must still have your batteries installed and charged.
•
Connect any adaptors (if required) to your
USB interface
Many transmitter makes and models require
an extra adaptor connector to join the USB interface to
the radio's training port - even if the Phoenix USB interface
appears to connect directly without any additional parts
or connectors.
If your transmitter needs this extra
component, you should connect this to the 3.5 mm plug
end of your USB interface before connecting to your radio's
training port.
You can see a list of the transmitters
that Phoenix currently supports, and which adaptors (if
any) are required to successfully connect it:
•
All JR MC/MX (no adaptor
required) - ** MC-series
requires "DSC Interface" Accessory **
• Spektrum DX6 / DX6i / DX7 / DSX9
(no adaptor required) -
** NOT new DX7 Special Edition "SE" version
**
• Spektrum DX5e older-style with SIDE
training port ("DX5e adaptor" required)
• Spektrum DX5e new-style with REAR training
port (no adaptor required)
• All Futaba ("Futaba/Hitec
round" or "Futaba square" adaptor required)
• Futaba FX-18 with 2.5mm stereo
training port ("Futaba FX-18" adaptor required)
• Hitec Aurora (no adaptor required)
• All Hitec except "Aurora"
("Futaba/Hitec adaptor" required
- "Aurora" requires no
adaptor)
• All Multiplex ("Multiplex"
adaptor required)
• All Sanwa RD and RDS
series ("Sanwa adaptor" required)
• E-sky ETB41 2.4 ghz (no adaptor
required)
•
Other E-sky ("Mini-DIN adaptor" required)
• Co-Pilot ("Mini-DIN adaptor"
required)
• Blade CX, CX-2, CX-3, CP, CP+, CP Pro,
CP Pro 2 and Blade SR (no adaptor required)
•
Parkzone Transmitters with training jack ("DX5e
adaptor" required)
• Art-tech 100B (no adaptor required)
• Art-tech 100C ("Art-tech
100C adaptor" required)
• Walkera 2401, 2601 (Using "MINI-DIN
adaptor" supplied with transmitter)
•
Walkera 2402, 2602 ("Walkera
2801 adaptor" required)
• Walkera 2801 ("Walkera
2801 adaptor" required)
If you do not have the required adaptor,
Phoenix may not be able to recognise your transmitter
is connected, so you should order this part from your
local model store, Phoenix distributor, or directly from
our online ordering centre.
More information can be found here
on our website
•
Connect the USB interface (and adaptor if
required) to your transmitter's training port
Once you have connected your adaptor
to the 3.5mm jack end of your Phoenix USB interface, connect
this firmly into your radio's training port.
Many modern transmitters feature a special
Simulator / Trainer Mode which vastly increases battery
life when using your transmitter with a simulator. This
is activated by connecting the USB interface (and adaptor)
to your transmitter's training port with the radio switched
OFF. It will then "power on" automatically into
the simulator mode. In this case you should not then switch
on your radio while using it with Phoenix.
If you have done the above, and the radio
has not "powered-on" automatically when you
connected the USB interface, you should now switch on
your radio.
•
Start the Phoenix software
If not already running, please start
the Phoenix software by double-clicking the Phoenix R/C
Icon on your Desktop or from your Windows Start Menu.
•
If the program still does not recognise radio
is connected...
Firstly, make completely sure that:
• Your transmitter has its batteries
installed and fully charged
• All connections are firmly
inserted into each other
If Phoenix still does not recognise that
your radio is connected, you may require an extra adaptor
for your radio - even if the Phoenix USB interface appears
to connect directly to your radio without one. Please
consult the list above carefully to check that this is
not the case.
Finally, if you are sure that you do
not require an adaptor, or have the correct adaptor connected
already, please contact Phoenix Technical Support at the
appropriate address above.
|
| I
am using Phoenix on my Intel-based Macintosh computer, and
encounter graphical issues or errors on start-up |
If you are using Phoenix on your Intel-based
Macintosh computer, and encounter any graphical issues or
errors on start-up, then please follow the tips below:
If you are using Bootcamp,
please follow the steps in this article
to make sure that you have the latest drivers and DirectX
version installed.
If you are using either VMWare
Fusion or Parallels to run Phoenix,
make sure that you have the latest version of whichever
system you are using, as DirectX 9 applications are only
supported under VMWare Fusion version 3.0, or Parallels
version 5.0 or above.
If you are using VMWare Fusion 3.0 and
still encounter an issue, please make sure that you update
to version 3.1 from the VMWare website now, as this resolves
most graphics-related issues.
|
| When
I fly models, the background movement is not smooth, and/or
there is noticable lag in control response |
If you notice that the background movement
when flying a model is jerky, inconsistent or is not scrolling
smoothly, or you notice a lag in control response between
moving a stick on your radio and the model reacting onscreen,
then you may be running Phoenix in too high graphical quality
for your system specification, or your graphics drivers/DirectX
components may need an update.
Before adjusting your graphical quality
settings, please follow these instructions
for updating your graphics-card drivers and DirectX components.
If this fails to resolve the problem, then
you may have your graphical quality settings at too high
a level for the graphics hardware installed in your computer.
To adjust your graphics quality settings,
open the system > program
setup > display menu from within Phoenix.
The first recommended step is to run Phoenix
in fullscreen mode with vertical
sync enabled. This lets the system use all of the
available graphics processing power, and in most cases will
give you much smoother performance. To do this, make sure
that both the "use fullscreen
mode" and "use
vertical sync" options are highlighted,
then click accept.
If you find that the program is still not
responding smoothly, then you should also reduce your graphics
quality by doing the following:
• Open the system
> program setup > display menu again
from within Phoenix
• Using the slider at the top of this menu, drag
the graphics quality scheme
control one step to the left
• Click accept
• Repeat until you have smooth performance on your
computer, each time moving the slider one step to the
left
|
| My
simulated models do not react to my controls correctly during
flight |
If after setting up your transmitter the
simulated models do not react as expected to your controller
inputs, this can be due to a number of reasons:
Calibration
Calibrating your transmitter lets Phoenix know the full
extent of travel of your radio's sticks, and also whether
you have any switches or sliders on your radio. If your
radio is not calibrated correctly then the model will not
fly as you expect in the simulator.
To check your calibration, open the system
> your transmitter menu, and look at the orange
bars on the menu:
When you move the throttle stick only,
either one or two bars should move smoothly from one extent
to the other as you move the stick, and these bars should
be central when the throttle stick is centered.
If the orange bars do not move smoothly,
and jump from one extent to the other then you may not have
had your throttle stick centered when prompted to "centre
all sticks" during the calibration process. In this
case you should recalibrate your radio again by clicking
the calibrate button at the top of the
menu, making sure to have your throttle stick centered (not
at the idle position) when prompted, and to make sure that
you do not have your idle-up or throttle-hold switches (if
your radio has these) active at any time before or during
calibration.
If more than two bars
(i.e. three or more bars) move when you move your throttle
stick up and down then you may have CCPM or swashplate mixing
enabled on your radio. When using your radio with an R/C
simulator such as Phoenix your radio should have the CCPM
mixing disabled or the swashplate settings set to single-servo
/ 90-degrees. After you have done so you should recalibrate
your radio by clicking the calibrate button
at the top of the menu.
All of the other sticks (rudder, aileron
and elevator) should each move an orange bar fully up and
down when you move the stick, and be central when the stick
is centered. If this does not happen then you may have CCPM/swashplate
mixing enabled, and you should follow the instructions above
regarding disabling this.
Control Profiles
If you have followed the
instructions above, and have confirmed that your transmitter
is calibrated correctly then you may not have the correct
control profile selected, or your radio may not be set to
factory defaults.
A control profile tells Phoenix which channels
(sticks, switches, etc) on your radio control which functions
(throttle, aileron, gear, etc) on the simulated model.
You should make sure that you have the
nearest make and model of transmitter to the one you are
using selected from the list under the system >
your controls menu.
If you have done so, then your radio may
not be set to factory defaults, or you may be using a different
mode than the default mode 2 used in all preset control
profiles. In this case, please follow the steps below to
create a new custom control profile for your radio:
• Open the system >
your controls menu
• Click the button marked New
• Type a name for your radio in the box
provided (e.g. "My Futaba 10C")
• Make sure that Quick Setup is
checked
• Click Continue
• Follow the onscreen instructions carefully to
create a new control profile for your radio
|
| My
throttle control is either fully ON or fully OFF when I move
the throttle stick on my radio |
If your throttle control is moving from
one extreme to the other with no smooth change between then
you may not have calibrated your throttle channel correctly.
Open the system > your transmitter
menu and look at the orange bars on the display.
Find the first bar that moves when you only move the throttle
stick on your radio.
Does this bar move smoothly from one extent
to the other as you move the throttle stick, and is it centered
when the stick is in the centre of its travel?
If not, then you should recalibrate your
radio by clicking the calibrate button,
making absolutely sure that:
• You have your throttle stick
centered when prompted, and not at the
idle position
• You do not have your IDLE-UP/STUNT
mode switches active at any time before/during the calibration
process
If the throttle bar appears to be reacting
correctly - i.e. moving smoothly from one extent to the
other as you move the stick then you may just be experiencing
the rotor governor which is fitted by default
to many of the helicopters in Phoenix. The governor will
attempt to keep a preset RPM whenever the throttle stick
is above 25%, and is the most common way of flying an R/C
helicopter model. To test if this is the case, fly a model
which does not have a rotor governor such as the model
> change > helicopters > electric > Blade CX2
model - does this fly as you would expect?
|
| When
I fly a helicopter model, the model will not take off, even
at full throttle |
This problem is usually due to your collective
pitch setup.
If you are flying a 6 (or more) channel
radio, and wish to fly helicopter models in Phoenix then
you should make sure that it is set to HELI
mode. If it is not, please do the following:
• Set the radio to HELI
mode (we recommend using a new, blank model memory for
this)
• Setup your radio so that CCPM mixing is
disabled / that the swashplate settings are 90-degrees
/ single-servo
• Recalibrate the radio using the system
> your transmitter > calibrate wizard
If you are flying a 4-channel radio then
you may need to create a new custom control profile so that
Phoenix can map both throttle and collective pitch together
- allowing you to fly collective-pitch models:
• Open the system >
your controls menu
• Click the button marked New
• Type a name for your radio in the box
provided (e.g. "My Futaba 10C")
• Make sure that Quick Setup is
checked
• Click Continue
• Follow the onscreen instructions carefully to
create a new control profile for your radio
|
| How
do I install new models and flying sites that I see on the
News page but are not in my simulator? |
New models and flying sites are regularly
released for free download, and these are announced on our
News page.
When new content is released, it is added
to the Automatic Updates system, and the
next time you start Phoenix you will be prompted to install
new updates (if you have this option enabled).
If you do not have the automatic update
check option enabled, then you can manually check by opening
your System > Check for
Updates menu from within Phoenix.
Please note that you must have a working
internet connection, and have allowed Phoenix access to
the internet through any firewalls you may have active for
this system to function.
You must also have the latest 2.5
version of Phoenix installed to use the Automatic
Updates system. More information on checking your version
and updating can be found here.
|
| I
have downloaded new program updates, models or flying sites,
but they do not appear in the program after installation |
If you have used the system >
check for updates menu to install new models, flying
sites or program updates, and after the update has appeared
to download and install the program is still the same version,
or the model/flying site does not appear in the model
> change or flying site > change
menu then the Phoenix update installer may not
be able to change your installation folder on your computer
correctly.
The most common reason for this is that
you are not logged in as the Administrator on your computer,
or you have logged in as a different Windows User than the
one you were logged in as when you installed the program.
You should make sure that you are logged
in as a user with Administrative priveleges, and then attempt
the installation again.
|
| I
have a model I would like to see in Phoenix - how do I request
it? |
We regularly release new models for free
download, and when these are available they will appear
in your Automatic Updates list, as well as being announced
on our News
page.
If you own a model that you would like
to see in Phoenix, you can request it by sending an email
to our modelling team at the following address: aircraft@phoenix-sim.com
If you own the model you are requesting
and have access to a digital camera then you can speed up
the time taken to produce your model by taking the digital
photographs that our modelling team requires yourself.
Full instructions on this process can be
found here.
|
| When
I try to fly online, I see the message "Master Server
not found" |
This message usually means that your computer
either does not have a working internet connection, you
have a firewall or virus-checking application blocking Phoenix
from accessing the internet, or you are not running the
appropriate version of Phoenix.
Online multiplayer and automatic updates
are now only supported in versions 2.5 and above. If you
have an earlier version of Phoenix installed, please update
to the latest 2.5 version using our Downloads
page.
If you have version 2.5 installed and are
still seeing this error, you should make sure that you can
access the internet using this computer, and also "allow"
Phoenix access to the internet through any firewall software
or virus-checking software you may be running. Please note
that you may have more than one firewall active, and all
need to be configured to allow Phoenix access to the internet
for online multiplayer or automatic updates to function
correctly.
|
| When
attempting to join an online session, I cannot connect to
the session or see all pilots in the session |
Phoenix
uses a complicated system including a dedicated "master"
server in order to make connecting as easy as possible,
even if both the session creator and joiner are both behind
routers and/or firewalls.
Despite
these extra measures, some routers and firewalls will not
allow this process to happen. This is partly due to the
protection this gives your computer against malicious attacks
from the internet.
In
these cases, you may need to "open" or "forward"
the internet ports on your router that Phoenix uses for
online flight to your computer's own address.
The
ports that Phoenix uses are UDP PORTS 26500 - 26505.
There
is a great deal more information on how to accomplish this
on the internet, on website such as PortForward.
If
this fails to resolve the problem, you may consider changing
your router to a more compatible make and model.
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